Your 100% satisfaction is important for us. We offer a 14-days Return & Refund Policy:

• Please review our full Return and Refund Policy here 
  
  
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
  
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. A return authorization must be requested within 14 days of your date of delivery. You must contact us at tratosbay@gmail.com to request and receive an RMA.
  
  
• It’s required to send TratosBay.com photos and a video to show details of the issue with the product. Requirements are listed as follows. According to the TratosBay.com Refund & Return policy, we need evidence to confirm the exact problem with the product and ask you avoid expiring the 14 day warranty by sending the required images and video
  
  
• For returns, please email Tratosbay@gmail.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
  
  
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
  
  
• Please note that customers are responsible for shipping costs of returned items.
  
  
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  
  
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method within 7 to 10 business days.